Support Services Group is seeking enthusiastic and dedicated customer service agents to join our onsite team. The ideal candidate will provide outstanding service, address customer inquiries, and resolve issues professionally and efficiently. This is a full-time, onsite position located in Colón, Panama.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a professional and courteous manner. Troubleshoot and resolve customer concerns. Maintain accurate and detailed records of customer interactions in the system. Provide information about products and services to customers as needed. Meet performance metrics, including quality scores, resolution times, and customer satisfaction. Collaborate with team members and supervisors to continuously improve service delivery. Adhere to company policies and healthcare-related guidelines, ensuring compliance at all times.