**Fully Remote Customer Service Representative (Self-Serve SaaS)**
**(Weekend + Weekday Schedule)**
Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a **Customer Service Representative** during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team.
**Role Overview**:
As a key member of our remote support team, you'll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth.
**Note**:
**What You'll Do**:
**Customer Interaction & Issue Resolution**
- Collaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as...