Receive orders from Customers and/or Sales Representatives, enter orders, process payments and transfer orders to the Logistics team.
In each order, verify products, quantity, pricing, shipping dates and special requirements including export documents and technical documents where necessary.
Coordinate with Plant Managers, Operations Planning and Logistics to ensure that products are delivered on-time.
Receive inbound calls and emails and provide existing or prospective customers with product knowledge or product specifications, placing an order, order details, pricing information or necessary documentation.
Ensuring complete customer satisfaction, when required, coordinate with teams to complete files that may include returns, credits, delays, or claims.
Working in office with air conditioning and heating as applicable