Exciting opportunity for a Bilingual Customer Service Representative at Clarion in Cambridge, ON. Provide unparalleled support to customers and enhance service delivery through your language skills.
As a Bilingual Customer Service Representative, you will manage various customer requests, including orders and returns. Your proactive problem-solving and attention to detail will play a crucial role in meeting Clarion's expectations for service quality. The role requires strong ERP proficiency and communication skills to thrive in a busy, collaborative environment.
Key Responsibilities: • Process and track incoming customer orders and returns • Maintain clear and accurate transaction records • Provide timely responses to customer questions with resolve • Support team initiatives to meet service level targets • Handle stressful situations with effective conflict resolution