Join TD as a Customer Service Representative in Markham, Ontario. Engage in meaningful customer interactions and solve their inquiries swiftly within a supportive remote work framework.
This position at TD focuses on enriching the customer experience within the Personal & Commercial Banking sector. Your responsibilities will involve interacting with customers in both English and Cantonese or Mandarin while efficiently resolving their issues. Training programs will support your growth and readiness for achieving performance benchmarks.
Key Responsibilities:
• Interact with customers to provide assistance
• Resolve inquiries during initial contact calls
• Meet targeted goals for customer satisfaction
• Engage in continuous training and development
• Safeguard sensitive information following compliance guidelines
Requirements:
• High School Diploma or equivalent
• Fluent in English and Cantonese or Mandarin
• Experience in financial services is preferred