**Vacante para la empresa NAPS México en Zona Rio - Tijuana, Baja California**:
The function of the Customer Service Agent is to be a link between the customer and our Company, ensuring the customer's value and providing a greater experience.
Focus is always assured while working with our sales and shipping teams to ensure time and efficiency in our clients' delivery process.
**This is not a Call Center, nor a sales role, it's a Distribution center with service offices in Zona Rio in Tijuana.
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- All this working in site offices, this is not a remote or work from home vacancy-**
**RESPONSIBILITIES**:
Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software
Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order.
Write proforma invoices Communicate discrepancies with customer orders (credit, MOQ, price, locations, number of products)
Make sure orders are shipped; if not, ...