Effectively manage customer relations as a Customer Service Operations Manager. Lead a high-performing team to ensure outstanding customer care and operational excellence through training and mentorship.
In this critical role, you will work collaboratively with your team to address customer inquiries and manage key accounts, fostering strong relationships. Responsibilities include supervising the daily workflow, addressing priority customer issues, and ensuring the ongoing training of staff. You will track performance metrics and ensure a positive customer experience at all times.
Key Responsibilities:
• Oversee daily operations and team performance
• Serve as first point of escalation for customer issues
• Train team members on processes and expectations
• Manage key customer accounts directly
• Support tracking and reporting of operational metrics
Requirements:
• Post-secondary education or equivalent experience
• At least 3 years in customer service wit...