As a **Customer Service & Operational Excellence Head**, you will lead the teams within these areas, with the goal of delivering customer experience and ensuring the execution of service processes across more than +5K stores and internal service areas. This will be achieved through a Command Center that supports the omnichannel strategy, serving both distributors and end consumers. This role is based at our Tultitlan plant, State of Mexico, and reports directly to the Experience & Service Director, Architectural Coatings LATAM.
**Key Responsibilities**
- Achieve the budgeted net sales target for Mexico and Central America, driving profitable organic growth and increasing sales of sustainable and innovative products.
- Improve processes and procedures to improve efficiency and profitability, including the design and implementation of incentive plans that ensure an outstanding retail model.
- Lead, align, and develop store incentive strategies for the Mexican market.
- Dev...