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Customer Service Manager

Hospitality Full Benefits Career Growth
Company

Traze Andalan Futures

Location

South Jakarta, Indonesia

Posted

June 09, 2026

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About This Opportunity

Position Objectives

  • Ensure excellent customer service quality and achievement of company KPIs.
  • Improve customer satisfaction and client retention through service excellence.
  • Ensure compliance of customer handling processes with Bappebti regulations.
  • Lead and develop a high-performing Customer Service team.

Key Responsibilities

  • Lead and manage the Customer Service team.
  • Ensure all client inquiries and complaints are handled promptly and professionally via chat, email, and phone.
  • Supervise client onboarding processes, including document verification and account activation.
  • Explain the Risk Disclosure Statement, trading products, and trading regulations to clients in accordance with regulatory requirements.
  • Handle escalated cases from the Customer Service team.
  • Coordinate with Dealing, Compliance, Finance, and IT teams regarding operational client...