Lead a dynamic team at Scotia iTRADE in Montreal as a Customer Service Manager. Focus on coaching, performance management, and innovating customer experiences.
In this managerial position, you will oversee Customer Service Representatives and Investment Representatives, ensuring exceptional service. With 3-5 years in the financial or call center industry, your leadership will employ coaching and performance tracking. Shape team development and drive industry-leading customer satisfaction through targeted training and innovative solutions.
Key Responsibilities: • Coach and motivate Customer Service Representatives and Investment Representatives • Conduct performance reviews and track objectives annually • Manage daily operations and ensure compliance with standards • Identify trends and implement solutions for service enhancement • Build relationships to foster a collaborative team culture