Position Summary

A Customer Service Manager coordinates front-end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty. The role is also accountable for maintaining compliance with company programs and operational standards.

What You’ll Do

• Ensures safe work processes and emergency procedures are followed, e.g., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handles customer and Associate concerns and provides guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks and providing assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, e.g., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return and exchange transactions and assists with c...