Lead customer satisfaction initiatives as a Customer Service Manager with a global distributor. Oversee B2B and B2C teams, ensuring high service standards and operational excellence.
This role requires an experienced Customer Service Manager who possesses at least 10 years in the field. You will manage two teams of representatives while collaborating with warehouse operations, sales, and finance. Engagement with major retail accounts will also be part of your responsibilities, focusing on enhancing customer relationships and driving satisfaction.
Key Responsibilities:
• Manage B2B and B2C customer service teams effectively
• Establish customer service standards and priorities
• Collaborate with sales, finance, and warehouse operations
• Engage directly with major retail accounts
• Foster a culture of continuous improvement
Requirements:
• Minimum of 10 years in customer service management
• Omnichannel distribution experience preferred
• Proven leadersh...