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CUSTOMER SERVICE COORDINATOR

Purpose:
Responsible for managing and coordinating all customer complaint cases from initiation through resolution. This role oversees warranty, courtesy, and chargeable service cases, ensuring timely communication, cross-functional collaboration, and customer satisfaction. The coordinator works closely with internal business units including Engineering, Services, and Parts to prioritize and resolve customer issues efficiently while maintaining company service standards.

Responsibilities:

+ Manage and coordinate all customer complaint cases from initiation through final resolution, ensuring timely and effective closure.

+ Serve as the primary point of contact for customers throughout the case lifecycle, maintaining clear communication and a high...