Our client is an innovative global organisation with a passionate and driven team contributing to their growing market share and reputation for quality. This position is based in their National Customer Experience Centre located near Adelaide Airport. You will be working in a small team, receiving inbound calls which are varied and range from booking enquiries and change of ownership requests through to warranty, claims and complaints follow up. Success in these roles is measured by quality outcomes and customer satisfaction results.
Duties and responsibilities:
• Representing the company in a professional manner • Handling varied inbound calls, utilising training provided and knowledge management system to provide accurate and timely information to customers • Assisting with web and email enquiries • Use initiative to determine appropriate information sources and escalation issues where required • Display ...