Job Description

About the Role

You will manage inbound and outbound interactions related to order status, scheduling, updates, and issue resolution. The position requires strong English proficiency, careful documentation, and the ability to triage customer enquiries efficiently while staying calm in varied scenarios.

Key Responsibilities

• Conduct initial triage of customer requests and clarify order-related questions.
• Communicate effectively with customers over phone, email, or chat.
• Respond with professionalism even in challenging interactions.
• Manage transactional queues for order service, scheduling, and status enquiries.
• Take inbound and make outbound calls to resolve or route customer concerns.
• Identify causes of order delays and escalate appropriately.
• Provide end-to-end resolution management for assigned cases.
• Monitor emails and chats; respond within defi...