Customer Service Analyst

Location CO-Barranquilla Posted Date 19 hours ago(12/13/2023 2:20 PM) Job ID 2023-3010 # Positions 29 Category Business Support

Job Summary

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity

Responsibilities

• Answer customer calls regarding client services (Passports and Visas)
• Meet all agent KPI’s including call efficiency, quality, quantity, and NPS customer satisfaction scores.
• Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.
• Walk customers through the process and educate them on the requirements.
• Educate customers on timeframes and ch...