Join Xperigo as a Bilingual Customer Service Agent, where your language skills help clients in urgent situations. Deliver outstanding support to both English and French-speaking customers.
We are on the lookout for over 20 dynamic individuals to fill Bilingual Customer Service Representative positions. Your expertise in French and English will directly impact our roadside assistance services, helping clients during vehicle-related emergencies. This role demands excellent communication, empathy, and the ability to remain calm under pressure.
Key Responsibilities:
• Assist clients fluently in both English and French
• Provide empathic support as the first point of contact
• Handle troubleshooting and elevate complex issues
• Maintain performance metrics on service quality
• Contribute to enhancing service efficiency
Requirements:
• Must have a high school diploma or equivalent
• Fluent in English and French with strong communication skills
• Excellent int...