Become a Customer Service Agent at Birchwood, focusing on client appointment bookings and communication via phone, text, and email. This role emphasizes excellent interpersonal skills.
As a key member reporting to the Contact Centre Manager, you will manage Birchwood's client appointments. Your communication talents and multitasking capability are vital for success, alongside a comfort level with technology. Knowledge of the automotive industry is advantageous to better serve clients.
Key Responsibilities:
• Schedule and confirm appointments with clients
• Engage in outbound calling for effective communication
• Utilize technology for day-to-day tasks
• Prioritize urgent client issues effectively
• Keep track of client correspondence and records
Requirements:
• Proven communication and customer service skills
• Organized with strong multitasking capabilities
• Call center experience is a plus
• Must have a valid driver’s license and transportation