Join a dedicated team as a customer service advocate focusing on plumbing and HVAC inquiries. Use your expertise to resolve issues and foster client relationships in a supportive environment.
As a technical customer service representative, you'll engage with customers through various communication channels to answer inquiries and provide detailed product information. Your role will involve suggesting alternative solutions and collaborating with the sales team to efficiently handle customer complaints. Keep track of orders and communicate any potential delays to maintain high service standards.
Key Responsibilities: • Handle inquiries received via multiple communication methods • Offer pricing and availability information proactively • Identify and suggest alternative products to meet needs • Resolve customer challenges with professionalism • Update teams on order statuses and potential issues