At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.
What You’ll Be Doing
Own the cashier and service desk zone
Manage returns, refunds, exchanges, and resolve user issues
Support Click & Collect, eCommerce, and Delivery services
Keep track of cash handling accuracy and systems updates
Collaborate with teammates during store opening/closing
Take part in layout, stock, and omnichannel service operations
Requirements
Friendly, calm, and solution-focused in your approach
Good communication skills and enjoy working with people