Create user-friendly reporting tools and scorecards for users and for quality leadership review and action
Formulate, format, publish, and analyze global quality metrics the 1st week of every month
Pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reports
Provide timely charts and summaries based on the data results, noting key messages to upper management about trends or significant aspects
Act as an administrator for the QSYS CCM complaint management cross-divisional system used globally in Aptiv
Train users on deployed tools and maintain system documentation