Become a Customer Sales Consultant with Eastlink and enhance customer experiences while maximizing sales. This role involves direct customer interaction, both online and face-to-face, ensuring client satisfaction.
In this full-time position, you will handle inbound customer inquiries while balancing service excellence and sales opportunities. Key responsibilities include answering questions about billing, suggesting products, and assisting customers with upgrades. Flexibility is crucial as you work rotating shifts, typically scheduled 4 weeks in advance, to ensure work-life balance.
Key Responsibilities:
• Answer customer inquiries related to services and billing
• Recommend suitable products and promotions to meet needs
• Assist with account upgrades and plan changes
• Resolve customer concerns efficiently and positively
• Document interactions accurately using multiple systems
Requirements:
• Strong communication and active listening skills
• Customer-fi...