Become a Customer Relations Associate at IMCD, where you’ll focus on managing customer expectations through skilled order handling and effective issue resolution. Help us create a positive customer-centric environment.
This essential role involves processing customer orders and inquiries with clarity and speed while maintaining strong relationships with clients. Your problem-solving abilities and dedication to customer service will help address challenges proactively, fostering trust and satisfaction in our services. You will be a key player in our aim to continuously improve customer experience.
Key Responsibilities:
• Accurately process orders and handle inquiries
• Address inventory issues to prevent delays
• Resolve discrepancies in a timely manner
• Prioritize urgent requests from customers
• Collaborate with finance to rectify credit issues
Requirements:
• Background in customer service within the chemical industry
• Strong analytical and problem-sol...