Lead customer registration efforts at OPENLANE, fostering collaboration and service excellence. Ensure effective onboarding of dealerships while meeting service goals and risk mitigation strategies.
As the Customer Registration Supervisor, you will oversee the Dealer Registration process, directly impacting customer satisfaction and onboarding success. This role requires effective leadership, communication, and a keen understanding of customer needs. You will mentor your team while ensuring adherence to policies and maintaining excellent service levels.
Key Responsibilities:
• Lead and mentor the registration team for optimal performance
• Collaborate with cross-functional teams for issue resolution
• Monitor licensing requirements for compliance
• Train team members on new policies and procedures
• Handle escalations within specified timeframes
Requirements:
• 5+ years in customer service or technical support
• Bachelor’s degree in business or related fie...