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Customer Quality

Hospitality Full Benefits Career Growth
Company

HARMAN International

Location

santiago de querétaro, Mexico

Posted

June 03, 2026

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About This Opportunity

Job Overview

HARMAN Automotive is seeking a Customer Quality Engineer to manage corrective and preventive actions, improve quality performance, and ensure compliance with industry standards such as IATF 16949, ISO 14001, and customer‑specific requirements.

Key Responsibilities
  • Root cause analysis and implementation of corrective action for 0KM concerns (mass production).
  • Maintain and continually improve the quality system.
  • Manage containment actions for 0Km concerns and quality proactive notifications.
  • Collaborate with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan).
  • Execute IPSO Audit to ensure transfer to production of new products is in accordance with approved data.
  • Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).
  • Support Quality Inspectors and technicians to ensure compliance with the qu...