Drive customer satisfaction as a Customer Order Management Specialist, becoming a key link between customers, sales, and operations. Ensure smooth order processes and effective communication across the supply chain.
This role, reporting to the Manager of Customer Supply Chain, focuses on building long-term customer relationships through diligent order auditing and management. Your responsibilities include tracking open orders and resolving discrepancies. You will work collaboratively with internal teams to improve efficiency and meet customer-specific requirements efficiently.
Key Responsibilities:
• Process and manage customer orders in SAP
• Ensure on-time fulfillment and compliance
• Address customer inquiries and shipment timing concerns
• Update customers on shortages and service impacts
• Prepare monthly reports using Excel for performance tracking
Requirements:
• 3-4 years in customer service and order management
• SAP experience preferred, MRP expe...