This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Operations Transformation Lead in Brazil. This is a senior, time‑bound leadership role focused on shaping and executing the next phase of Customer Operations transformation in a fast‑evolving, regulated environment. You will play a central role in designing and embedding new operational capabilities across Risk Operations, Shared Services, and dual‑brand customer support structures. The position requires close collaboration with senior leadership teams to ensure strategic alignment and successful execution of complex operational changes. You will drive the transition from current‑state operations to a scalable, locally owned model while safeguarding service continuity and regulatory compliance. Acting as a bridge between global best practices and local execution realities, you will ensure solutions are adapted effectively to the Brazilian market. This role combines strateg...