We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose
To act as British Council’s ambassador and provide top quality services to all customers. 
To ensure that customer service is of high standard and relevant to the needs of our target audience in support of British Council objectives in Hong Kong.

Role context 
The main duty of a Customer M...