The Client Implementation Manager (CIM) is responsible for leading client onboarding and platform setup from signature to go-live. This role ensures that every new client has a smooth, strategic, and technically sound implementation — laying the foundation for long-term success and adoption.
This role is ideal for individuals with strong project coordination, platform knowledge, and onboarding expertise — including CSMs who prefer to focus on delivery, systems, and setup over commercial responsibilities.
Key Responsibilities
Lead the full implementation process from client signature to go-live.
Maintain clear, structured documentation throughout the onboarding process.
Adopting Swapcard’s implementation framework
Leveraging & updating client folders
Collect and organize internal full handover documentation calls to align technical setup to lead the delivery phase matching client objectives.