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Customer Implementation Manager - North America

Hospitality Full Benefits Career Growth
Company

Swapcard

Location

quebec, Canada

Posted

May 27, 2026

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About This Opportunity

Key Responsibilities

  • Lead the full implementation process from client signature to go‑live.
  • Maintain clear, structured documentation throughout the onboarding process.
  • Adopt and apply Swapcard’s implementation framework.
  • Leverage and update client folders and internal handover documentation calls to align technical setup.
  • Ensure all decisions and setup information are captured for seamless handoff to CAM.
  • Manage all technical setup (event structure, integrations, branding).
  • Supervise the Swapcard & Avolio registration experience.
  • Own Swapcard in‑App rollout.
  • Build registration logic and flows.
  • Set up the scoping document for both Simple and Advanced registration.
  • Create the skeleton structure for registration implementation.
  • Collaborate with Registration Implementation Managers for advanced builds.
  • Coordinate timelines and deliverables across Reg...