Optimize installation schedules and enhance customer relations in this part-time role. Coordinate technician resources and handle escalations while ensuring a smooth service delivery process.
In the role of Install Planning Clerk, your key tasks will be to set daily schedules for installations, manage queuing and escalations, and ensure proper communication with customers. You'll also handle financial reconciliations and assist in compiling reports. Effective collaboration with internal teams and external partners will be essential in achieving corporate service goals and maintaining high customer satisfaction.
Key Responsibilities:
• Manage and adjust daily installation schedules
• Respond to escalations and customer inquiries
• Proactively schedule HVAC and water heater jobs
• Create and file financial and performance reports
• Provide accurate customer quotes and manage communications
Requirements:
• Excellent interpersonal and customer service skills
•...