Join Aviva Canada as an Auto Claims Advisor, delivering exceptional customer support in a hybrid environment. Assist clients during their claims process and make a real difference in their experience.
As an Auto Claims Advisor, you'll be the essential first point of contact for customers during their challenging times. This role requires empathy, motivation, and a focus on customer needs, along with effective communication skills and a background in claims or call centers. Contribute positively to the claims process through investigations and compliance with regulatory standards.
Key Responsibilities: • Guide customers through the auto claims process • Investigate collision claims with attention to detail • Maintain compliance with company and industry regulations • Participate in ongoing training for best practices • Contribute to projects aimed at enhancing customer experience