Become a Customer Service Representative in the auto body industry, specializing in client interactions and repair management. Utilize your organizational prowess to streamline processes and enhance customer satisfaction.
This position requires 3-5 years of previous experience dealing with automotive parts or warranty claims. You will be responsible for processing customer requests, scheduling appointments, and ensuring seamless communication regarding repairs. Competency in ARMS and Mitchell systems will enhance your effectiveness in this role.
Key Responsibilities:
• Process customer inquiries through various channels
• Update customers on repair progress
• Schedule and confirm repair and rental bookings
• Handle claim paperwork and payments
• Update management systems and track communications
Requirements:
• 3-5 years of relevant automotive service experience
• Familiarity with warranty claims preferred
• Strong administrative skills and attention to...