Overview

The Customer Experience Lead roll works directly with inside and outside sales reps, house accounts, dealers (distributors/installers), and end users, delivering an exceptional Wood Tech experience. This position requires high attention to detail, a general understanding of business operations, experience in furniture (preferably commercial office furniture), and an ability to manage a variety of sales and client relationship requirements. The Customer Experience Lead collaborates within a cross‑functional team and is instrumental in supporting many of the day‑to‑day functions of the organization.

Responsibilities

Elevate the Client Experience

• In this role you will be a primary point of contact for general questions, both pre‑order and post‑order. Be articulate and precise, yet friendly and welcoming in your communications.
• Be a solutions‑oriented individual with goals of building customer loyalty by providing an exceptiona...