We are looking for a Customer Experience Specialist (CES) to join our team to support the implementation and management of national standards, store programs and processes on the Left-Hand Side of the store.
Key Responsibilities
Ensure department adherence to company policies/procedures through store visits for consistent execution of processes and strategy.
Collaborate with Operations to create and participate in focused action plans using data insights when there are variances from policy/strategy and opportunity sites.
Follow up on prior feedback/action plans to ensure continuous department improvement.
Leverage system technologies & tools such as Performance Analytics Center (PAC) and Robin to analyze data and identify trends to support continuous improvement.
Support and follow-up on training related to department specific programs, standards and National initiatives.