Elevate customer satisfaction at Vention as a Customer Experience Specialist in Montreal. Provide exceptional support, manage customer queries, and enhance service quality in this hybrid role.
This position on the Customer Success team focuses on delivering first-class customer service during the night shift. You will engage with customers, streamline their experience, and oversee live-chats and phone communications. Tracking customer engagement and identifying service improvements will be crucial to your success.
Key Responsibilities:
• Become an expert on Vention’s platform and services
• Support customers throughout the sales cycle and experience
• Manage live chat and phone calls, ensuring accurate routing
• Process orders and return authorizations efficiently
• Engage customers through surveys and proactive outreach
Requirements:
• Availability for night shift and remote on-call duties
• Strong communication and troubleshooting skills
• Commitment ...