Join STAN as a Customer Experience Specialist in A.I. and play a crucial role in enhancing customer interactions for property managers. This position focuses on delivering timely support and refining support processes.
You will provide frontline support, tackling customer inquiries with a blend of empathy and efficiency. Ideal candidates will have a strong background in customer support within the B2B SaaS landscape and a desire to improve support systems. Contribute to STAN’s growth and client satisfaction while shaping the future of A.I. in property management.
Key Responsibilities:
• Provide prompt and empathic responses to customer tickets
• Prioritize critical requests to ensure efficient resolution
• Measure success through resolution quality and customer satisfaction
• Gather customer insights to guide product development
• Create and update help documentation and playbooks
Requirements:
• 3+ years of experience in B2B customer support
• Clear and f...