Shape customer journeys as a Customer Experience Representative for OAK + FORT. Engage with customers via live chat, phone, and email while delivering exceptional service and support.
You will bridge communication between our online customers and various departments. This part-time, casual role demands quick thinking and strong multitasking abilities as you address customer issues and promote OAK + FORT products in every interaction.
Key Responsibilities:
• Address customer inquiries through chat, email, and phone
• Ensure fast resolution times for customer issues
• Provide information about new inventory and promotions
• Facilitate returns and manage inventory questions
• Collaborate with teams to optimize customer service
Requirements:
• Experience in customer service, retail, or call center
• Excellent communication and organizational skills
• Tech-savvy with multiple platforms
• Detail-oriented and solution-focused mindset
• Ability to handle ...