Drive customer satisfaction forward as a Customer Experience Professional with Imperial Dade in Joliette. This role plays a critical part in creating a consistent and positive customer experience.
Your primary responsibilities will include managing incoming customer requests and processing orders across Canada. With a background of at least four years in customer service, you will work closely with sales and operational teams to ensure an effective service experience. Your ability to solve problems and communicate effectively will be key in addressing customer concerns and fostering loyalty.
Key Responsibilities:
• Respond to customer queries via phone and email
• Efficiently process and manage customer orders
• Maintain and follow up on stock and back orders
• Collaborate with internal teams to resolve issues
• Implement best practices for improved customer experiences
Requirements:
• Over 4 years of customer service experience required
• Proficient commu...