Drive customer loyalty as a Customer Experience Operations Manager. Lead front-end services to promote outstanding shopping experiences while ensuring compliance with safety and operational standards.
This position involves overseeing comprehensive customer service operations. You will be responsible for training associates, managing transactions, and addressing customer concerns effectively. Maintaining safety protocols and compliance standards will be essential to your daily activities, allowing you to create a welcoming environment for shoppers.
Key Responsibilities:
• Monitor adherence to safety and emergency processes
• Respond to customer and associate issues tactfully
• Ensure efficient coverage among front-end associates
• Conduct training on company policies and procedures
• Manage returns, exchanges, and transaction accuracy
Requirements:
• Must be 16 years or older
• Strong customer service orientation needed
• Experience in retail or custome...