Customer Experience Manager

GoldCare is looking for a customer‑facing professional to blend customer success, account management, implementation, and project delivery.

About the role

This role focuses on leading customer implementations, running end‑to‑end projects, and building relationships that drive adoption and renewals. Ideal for those experienced in Home & Community Care or Long‑Term Care.

Key Responsibilities

• Own the provider organization’s end‑to‑end experience, driving adoption and renewals.
• Lead rollouts, implement GoldCare, and drive customer initiatives to successful outcomes.
• Deliver professional services such as training and guidance on configuring and tailoring GoldCare to customer workflows.
• Translate provider and care worker feedback into actionable product enhancements.
• Build and maintain strong relationships with key customer stakeholders.
• Partner with Customer Support o...