Customer Experience Manager

GoldCare, part of the Gemini Group within Constellation Software Inc. (CSI), delivers cutting-edge information management software for clinics and providers. We focus on precision, efficiency and simplicity to empower healthcare professionals to reduce paperwork and focus on patient care.

About the role

This customer-facing position blends customer success, account management, implementation and project delivery. The role leads customer implementations, manages end-to-end projects and builds strong relationships that encourage adoption and renewals. It is ideal for professionals with experience in Home & Community Care or Long-Term Care who want to apply their industry knowledge in a dynamic, customer-facing role.

Key responsibilities

• Own the care provider organization’s end-to-end experience, driving adoption and renewals.
• Lead GoldCare rollouts, implementations and customer initiatives to success...