Elevate customer service standards with the City of North Vancouver as Manager, Customer Experience. Lead a collaborative team focused on improving municipal service delivery.
In this two-year role, the City of North Vancouver is seeking a Manager, Customer Experience to ensure outstanding service across all departments. Reporting to the Director, Development, this position blends operational leadership with project management to refine service delivery processes and enhance customer satisfaction.
Key Responsibilities:
• Lead day-to-day operations of City Hall's service counter
• Develop and uphold standards for customer service excellence
• Address complex inquiries and support resolutions actively
• Analyze service metrics for continuous performance improvement
• Collaborate with multiple departments to enhance service
Requirements:
• Degree or diploma in Business Administration or related field
• Solid background in customer service operations
• Mana...