Orchestrate comprehensive customer support strategies as the Customer Experience Executive at Relay. Guide the direction of customer insight influence across all departments while leading a motivated team.
As the VP of Customer Experience, you'll play a pivotal role in scaling Relay’s customer support function. Your expertise in managing BPO partnerships and optimizing operations will help create an incredible experience for customers. Foster leadership and develop senior-level talent to enhance overall efficiency and decision-making capabilities.
Key Responsibilities:
• Craft and execute the customer support vision
• Design the support operating model with BPO and automation
• Prepare multi-year strategies focused on growth
• Identify high-potential talent for leadership roles
• Bridge gaps between customer insights and product decisions
Requirements:
• Over 10 years in Customer Support leadership
• Experience in fast-paced, high-growth environments
• ...