We are seeking a Customer Experience Designer / CXM Operations Advisor to support the delivery and optimisation of a Customer Experience Measurement (CXM) program within a large and complex organisation. This role will play a key part in ensuring customer feedback is captured effectively, analysed, and translated into meaningful insights that support decision-making and continuous improvement.
You will work closely with internal stakeholders and service partners to coordinate customer survey operations, maintain CXM platform functionality, and promote engagement with the program across the organisation.
Key Responsibilities
Manage the day-to-day operations of customer survey programs, including coordinating customer data files, deploying survey invitations, and overseeing data c...