+ Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
+ Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
+ Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
+ Tracing and locating debtors to make payment arrangements
+ Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary
+ Preparing reports related to collection work
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