Customer Experience Analyst

Permanent Appointment

Regina Head Office

Job Summary:

The customer experience analyst leads the work of the Voice of the Customer and plans, coordinates, analyzes and reports on findings of internal and external customer research studies on various customer issues related to the efficient and effective operation of WCB programs, services and systems. This role will support business partners and offer recommendations on processes, methods and tools and act as a liaison with and between external customer research service providers. Conducts research and provides in-depth analysis of customer research to inform operational decision making and changes to WCB policy, procedures and practices.

Duties & Responsibilities:

1. Leads market research with internal business stakeholders to design and implement strategies that meet custo...