Elevate customer experiences as a Customer Experience Advocate with Rexall Pharmacy Group. This role focuses on resolving inquiries efficiently and improving customer satisfaction through multiple support channels.
You will report to the Manager, Call Centre, serving as a vital resource for customer inquiries and requests. Leveraging your problem-solving skills and experience, you will ensure timely resolution of issues while maintaining detailed records of interactions. This position requires excellent verbal and written skills, along with a commitment to exceptional customer service.
Key Responsibilities: • Provide exceptional customer support via phone and digital channels • Conduct follow-ups and ensure quick resolutions • Investigate and resolve customer complaints professionally • Keep accurate records of customer interactions • Fulfill reporting requirements related to service metrics