Enhance customer relations as a Customer Experience Advisor at Martin Brower. This bilingual role emphasizes engagement with restaurant owners and supports innovative operational strategies.
As a vital team member, you will be responsible for educating clients, analyzing satisfaction surveys, and collaborating with internal teams. This position requires a strong background in hospitality or customer relations, with a commitment to building trust and discovering growth opportunities through effective communication and data management.
Key Responsibilities:
• Serve as the key contact during restaurant openings and closures
• Communicate significant business changes to stakeholders
• Facilitate data-driven meetings to drive KPIs
• Provide customer care training to enhance team performance
• Identify and leverage operational savings opportunities
Requirements:
• Degree in business, supply chain, or a related field
• Minimum 3 years of relevant experience
• ...