Join IMCD as a Customer Excellence Associate to enhance customer satisfaction through prompt processing of orders and inquiries. Your role will focus on solving customer issues effectively while promoting our core values.
In this vital position, you will act as a Brand Ambassador for IMCD, requiring strong relationship-building skills and accuracy in managing order processes. Your knowledge of our specialty chemicals and customer needs will be instrumental in maintaining high standards of service. Additionally, you will engage in continuous improvement practices and demonstrate creative problem-solving.
Key Responsibilities: • Process customer orders accurately and efficiently • Communicate inventory issues to customers promptly • Investigate and resolve discrepancies quickly • Manage rush orders for prioritized customers • Collaborate with accounts receivable to address credit concerns